In today’s digital age, businesses are constantly seeking innovative ways to enhance customer engagement and drive sales. One effective tool that has gained widespread popularity in recent years is the chatbot, which is a software program designed to simulate human conversation. By integrating chatbots into their e-commerce websites, businesses can provide customers with instant support and personalized recommendations, ultimately improving the overall shopping experience.
For Shopify store owners, choosing the right chatbot can be a daunting task. With so many options available, it can be challenging to determine which chatbot will best suit their needs. That’s why we have compiled a list of the 10 best chatbots for Shopify stores. Our selection is based on factors such as features, ease of use, customer support, and pricing.
In this article, we will take an in-depth look at each of the chatbots on our list, examining their features, benefits, and drawbacks. We will also provide insights on how to choose the best chatbot for your Shopify store and how to optimize its performance. By the end of this article, Shopify store owners will have a better understanding of how chatbots can improve their customer engagement and which chatbot is the best fit for their business.
Top 10 Chatbots That Are Increasing Shopify Sales Like Crazy in 2024:
1. Ochatbot
Ochatbot is a Shopify chatbot designed to serve eCommerce, sales, and marketing needs. The true AI technology – offered by Ochabot – helps your audience have a life-like experience that is unrivaled by its counterparts. We seldom like to talk to a chatbot due to the absence of natural, friendly interactions.
Although it still is a long way, Ochatbot has managed to adapt to human behavior and communication processes a lot. Assuming you already are on the Shopify ecosystem, you can implement Ochatbot today without ever needing to learn a single line of code.
It’s even possible to boost sales with a Shopify chatbot like Ochatbot. With lead generation and appointment setting capabilities, this tool makes it easier to boost sales by not letting prospects divert away. For new businesses, Ochatbot offers a free service that is quite fundamental but often is enough.
2. Intercom
Intercom is one of the most popular chatbot options available for Shopify. It creates a profile for every other conversation your audience has with the bot and tracks their activity on your website.
This Shopify chatbot offers a plethora of features including live chat, team inboxes, ticket workflow, banner messages, and much more. It even can make customized profiles for leads to send them personalized marketing components like push notification alerts and emails.
Like Ochatbot, Intercom also doesn’t require you to learn coding to implement it in your Shopify website.
If you are just starting out on Shopify as a small business, their Starter plan is just the perfect place for you to start.
See Also: 5 Tips to Build a Successful Shopify Store
3. Gorgias
Gorgias thrives on social media implementation. This Shopify chatbot is known for its ease of usage and audience friendliness. The features of Gorgias like sentiment detection and revenue statistics generation are extraordinary.
Centralized 1:1 interactions through email, social media, live chat, and call make it a popular choice among Shopify users. If your business is dependent on automation and doesn’t have employees to cater to each lead, the macro rule implementation can come in very handy.
Although the basic package of Gorgias offers all features except success manager and custom services, you can’t take full benefit from the features unless you opt for pricier versions.
4. Zendesk
Zendesk is a customer support chatbot for Shopify that offers ticketing support, audience interaction through messaging, chat, email, social media, and much more. You would be able to solve customer issues by directing them to sections like billing, shipping, and order information through Shopify.
Your customers will also be able to process their refund and cancellation directly through the chatbot, enabling a faster processing time. Zendesk keeps data for every other customer easily available for your employees, which helps curate responses faster.
The basic suite team plan of Zendesk is well-suited for small startups. But if you are looking for all the features, including SLA management and private conversation threads, Suite Professional is your best bid.
5. Re:amaze
Got multiple businesses? Having trouble managing them? Re:amaze can be the solution you are looking for. From live chats to sending push notifications, Re:amaze does it all for your Shopify domains. Although they’ve had a hard time cracking the segment, they have gone through a major overhaul to be worthy of your try.
Their chatbot support consists of four bots, namely:
- Hello bot – welcoming new prospects to the store.
- Order bot – helping customers order efficiently and quickly.
- FAQ bot – for returning customers having queries about your product.
- Custom bots – to ensure that you get what you want.
Following the free 14-day trial period, you can opt for a plan that suits your needs. Although the majority of the important features are already in the basic plan, live screen sharing and video call support are only available for Plus members.
Related: 10 Best Shopify Alternatives (Free, Open Source & Paid)
6. Maisie AI
Track your customers and recommend products depending on their past history through the Maisie AI chatbot on Shopify. Maisie can also show deals and answer pre-sales questions of your customers to engage them more with your products. Interactive quizzes, designed by AI, also guide your customers to surf through the website effortlessly.
Maisie has decrypted the code as to why eCommerce doesn’t work for everyone. It’s evident that we still want a brick-and-mortar experience, where we can interact with the seller and ask questions. Maisie brings that to your Shopify store.
The price range is among the best. The chatbot service Maisie offers – consisting of all their features – is comparatively cheaper than other chatbots bloated with a plethora of features.
7. Tidio
Generate more sales by implementing the Tidio chatbot into your Shopify store. Tidio understands the value of data and analysis. With Tidio working behind the hood of your Shopify store, your sales team will be able to extract tremendous help out of it.
The automation elements that Tidio offers, including live chat, social media interactions, collated email inbox, and generating visitor list are among the best. Your employees can even take over during a chat session to ensure that a prospect doesn’t leave too soon.
Just starting out? Opt for the free plan of Tidio that supports up to 100 unique visitors and Javascript API.
8. Floplug
From product cards to order tracking, Floplug Shopify chatbot offers it all. Although it’s a relatively new chatbot, it has shown promise. They claim that their chatbot can put the average eCommerce session of 2 minutes to good use with their state-of-the-art push modules and smart support system.
Floplug lets you customize its appearance depending on the store theme, track orders, and employ conversational AI agents to better use your resources on other important things. The best part is that you don’t need to have the slightest bit of technical knowledge to implement Floplug into your Shopify store.
The Basic pack of Floplug is free and supports up to 60 monthly unique visitors.
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9. Formilla
Formilla is a live chatbot that generates leads and turns them into customers through your Shopify store. Custom messaging depending on your customer’s usage, tagging high-value customers for follow-up, filtering through the contacts are some features to name.
With Formilla, analyzing website traffic, tracking their behavior, collecting emails, and creating custom bots are as easy as ever. Formilla Helper Chat Bot keeps learning from dropped customers to refine its response for the next one.
Although the Premium option – which is ironically the basic option – does have Formilla branding, it’s best for beginner sellers.
10. Relish AI
Lower your customer support costs with Relish AI. This Shopify chatbot empowers your live agents to do more than answer customer queries. Relish AI works 24/7, like all other chatbots, to ensure that no leads are missed.
If the AI can’t answer a query, with keyword fragmentation, it can direct the customer to the relevant part of the website, or collect their email to initiate human interactions.
Relish AI also learns from its mistakes and improves itself to serve your store better. Relish AI claims that their customers see a 20% increase in sales and cuts up to 30% in support costs when paired with their chatbot. With their four cost-effective pricing alternatives and 14 days trial period, Relish AI is a promising alternative.
See Also: How to Optimize Landing Pages for Conversion
Conclusion
These 10 chatbots mentioned above can turn your recently opened Shopify store into a full-fledged business in no time. Although the list is meant to be ranked, some features of the lowest enlistments can also topple the best. As most of these chatbots offer a free trial, give each one of them a try before closing the deal.
