Nina Malinen leads and coaches customer relationships and is the Customer Success Manager for Book Salon, a SaaS-based booking and payment solution company that helps salon entrepreneurs efficiently run their businesses so that they can spend more time doing the things that matter. Her original background is in the beauty industry, and she eventually went on to complete an MBA in business management. Her thesis was on commercialization and rapid growth strategies. She has studied service design extensively and has developed service paths for various companies using service design methods. She has worked in customer relations, and sales and has done customer service work in numerous fields. She has worked for international companies in the field of technology and project management for years.
