Tech & Innovation

7 Expert Ways to Troubleshoot and Resolve Offline Printer Issues

Your Printer Is Offline? Here Are 7 Expert Ways to Fix It
Photo: Canva

There’s nothing quite as frustrating as gearing up to print an important document only to see those dreaded words on the screen: “Printer is offline”. As a tech enthusiast with a fair share of offline printer encounters under my belt, I’ve delved deep into the realm of printers to figure out what exactly causes this issue and, more importantly, how to resolve it swiftly and efficiently.

After many trials and advice from the experts who use printers on a daily basis, I’ve come up with a comprehensive guide that, I am confident, will turn your offline printer to online mode in no time.

From updating your printer’s driver software to resetting printer settings, here are the top seven methods these professionals recommend for troubleshooting and resolving offline printer problems.

  • Update Printer’s Driver Software
  • Check WiFi and Maintenance
  • Verify Connections 
  • Check Status
  • Reset Your Printer
  • Clear Print Queue and Restart Spooler
  • Reset Printer Settings

Your Printer Is Offline? Here Are 7 Expert Ways to Fix It:

1. Update Your Printer’s Driver Software

One effective method to troubleshoot and resolve an offline printer issue is to check and update the printer’s driver software. Outdated or incompatible drivers can often cause connectivity issues and lead to the printer going offline. 

To address this, visit the manufacturer’s website or use their provided software to download and install the latest driver version for your printer model. This ensures compatibility with your operating system and resolves any known issues. Updating the printer driver can reestablish the connection and bring the printer back online.

— Josh Amishav from Breachsense

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2. Check Wi-Fi and Maintenance

One effective way to troubleshoot an offline printer is to check its connectivity. Make sure that the printer is turned on and connected to your computer either via Wi-Fi or cable. If using Wi-Fi, ensure that the connection is stable. Restarting the printer, reconfiguring its settings, and updating the driver can also help resolve the issue. 

If the problem persists, try printing a test page or seek help from a professional. Regular maintenance of the printer can also help avoid offline issues.

— Samuel Fletcher from SupplyGem

3. Verify Connections

One effective method to troubleshoot and resolve an offline printer issue is to start by checking the physical connections and ensuring that the printer is properly connected to the power source and the computer. 

Next, verify that the printer’s drivers are up to date by visiting the manufacturer’s website or using the provided software. Additionally, restarting both the printer and the computer can help resolve any temporary glitches. If the issue persists, it may be helpful to remove and re-add the printer from the computer’s list of devices or consult the printer’s manual or online support resources for specific troubleshooting steps.

— Brian Clark from United Medical Education

Related: Step-by-Step Guide to Fixing the “WiFi Doesn’t Have a Valid IP Configuration” Problem on Windows PC

4. Check Status

The first step to troubleshoot an offline printer issue is to check the printer’s status by going to “Devices and Printers” in the Control Panel. If the printer status shows “Offline”, right-click on the printer and select “See what’s printing.” This will open the print queue window. 

Next, click on “Printer” and uncheck “Use Printer Offline” option if it is checked. If the issue still persists, restart the Print Spooler Service by pressing the Windows key + R, type “services.msc” and hit Enter. Look for the Print Spooler Service, right-click, and select “Restart”. This should resolve the offline printer issue in most cases.

— Anirban Saha from MrPlanter

5. Reset Your Printer

While there are a ton of solutions available online, resetting your printer works. Here’s how you can do it: 

  1. Turn off your printer and unplug it from the power source.
  2. Wait for around 30 seconds before plugging the printer back in and turning it on again.
  3. Once your printer turns on, try printing something to check if it’s working.

This simple trick has worked wonders for me in the past and I hope it does for you too. If this doesn’t work, you can consider checking if your printer is connected to the right network or if there are any software updates available for your specific model.

— Johannes Larsson from

See Also: Troubleshoot and Resolve the Issue of Phone Screen Keeps Going Black

6. Clear the Print Queue and Restart Spooler

Because the printer goes offline whenever there are stuck print jobs, clearing the print queue is an excellent technique to troubleshoot and fix an offline printer issue. Any blocked print jobs that cause the printer to appear offline get removed by clearing the print queue. Simply open the print queue by heading to the Devices and Printers area in the Control Panel and canceling all print jobs to clear the backlog. 

You can restart the print spooler by selecting the print spooler service from the taskbar. Erase all files in the folder to clear any temporary cache, and when the Print Spooler is highlighted, restart the Print Spooler service. You can count on these steps to restart the system without affecting the documents you will be printing.

— Ariav Cohen from Proprep

7. Reset Printer Settings

You should try resetting all settings pertaining specifically to printing functions within its associated control panel or preferences page of preferred design applications as well as resetting any security features like PINs/passwords used on devices themselves (if applicable). 

This will help clear out corrupted data stored within each component related directly/indirectly connected—making sure everything functions properly upon reconnection during the re-installation process mentioned above too!
— David Bui from Schmicko

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In conclusion, troubleshooting offline printer issues can be a frustrating experience, but with the right methods, you can effectively resolve these problems and get your printer back up and running in no time.

By following the seven effective methods discussed in this article, including checking the printer’s connection, restarting devices, updating drivers, adjusting settings, clearing print queues, ensuring sufficient ink or toner levels, and seeking professional assistance when necessary, you can overcome most common causes of offline printer issues.

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