Customer service can make or break a company. No matter how great a product is; if the service and support offered to the customer are not up to the mark, a company cannot be successful. And so, customer support jobs are always available in the market.
Modern enterprises cannot afford to take customer experience lightly. Hence, many companies partner with business process outsourcing organizations in order to meet their customer support needs. Such organizations are always on the lookout for the right set of talent to join their team. As a fresher, you can count on these companies to provide the perfect platform to kick-start your career.
Let’s understand what a customer support executive job entails for freshers and the top companies that are hiring customer support executives.
Who Is a Customer Support Executive?
A customer support executive is the custodian of the brand. When a customer calls in to share their issues, queries, or concerns, customer support executives are their first point of contact. Customer care support departments are primarily focused on solving the issues for a customer.
In some cases, they also pitch in more products for sales or identify any potential upselling opportunities. As a customer service professional, you offer support services through both voice and non-voice processes, such as telephonic support, email, chat support, virtual engagement, social media management, and more. A customer-centric approach is at the forefront of this job role.
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What Are the Roles and Responsibilities of a Customer Support Executive?
A customer support job holds high regard in terms of delivering exceptional customer experience. Here are a few of the key roles and responsibilities that you would be in charge of in a customer support job:
- Providing end-to-end support to a customer
- Addressing and solving customer issues
- Patiently listening to customer complaints or concerns and reassuring them
- Answering customer queries and providing the necessary resolution
- Connecting customers to the appropriate department and transferring calls if needed
- Executing client satisfaction surveys and monitoring customer feedback
- Efficiently handling customer escalations and trying to de-escalate wherever possible
- Nurturing customer relationships for a long-term association
- Offering personalized offers and services based on past interactions and customer profiles
- Ensuring a hitch-free service delivery
- Enabling continuous process improvement through gap analysis
- Creating a positive environment for customers to share their opinions
- Analyzing customer data to derive intelligent, actionable insights
- Mentoring other employees and training new joiners
- Following and maintaining standard operating procedures basis industry best practices
5 Highest Paying Customer Service Companies of 2023
Many leading companies hire both freshers and experienced candidates to join their teams. As a fresher, you can opt for any of the following companies to leverage the perfect launchpad for your career:
With a global presence in 30+ countries, Genpact offers a variety of roles in the customer service and support domain. They are partnered with multiple organizations across industries. Some of the key industries that Genpact serves include telecommunications, consumer goods, banking, financial services, insurance, healthcare, pharmaceuticals, and logistics.
Maxicus, a KocharTech company, is an industry leader in maximizing customer experience through their professional outsourcing services, including revenue growth, customer lifecycle management, knowledge management, phygital & v-commerce, tech support, workforce productivity management, content & cataloging, back-office support, and many more.
The company holds nearly 2 decades of experience and handles over 5 million monthly transactions for leading brands across the globe. They have over 4000 employees and are actively hiring for customer support jobs currently.
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Teleperformance is a well-known name in the world of outsourcing. This French giant is one of the largest business process outsourcing organizations with over 400 centers across the globe. In order to enhance customer experience, Teleperformance takes care of customer acquisition, technical support, customer care, back-office support, and other similar services for their clients.
Wipro is an Indian organization that provides outsourcing and support services for supply chain management, finance, human resources, accounting, payroll processing, customer support, and more. Although Wipro is more known for its information technology services, the company has carved its path in customer service as well and has around 24 delivery locations that support its operations.
5. Tech Mahindra
Tech Mahindra wears many hats and has also forayed into the customer support services domain. The Indian company has a customer services presence in 13 countries that it serves through 28 delivery locations. Tech Mahindra primarily focuses its support services in retail, telecommunications, and technology.
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Customer support jobs can act as the ideal career for you, especially if you are a fresher. It can make you dynamic, agile, and quick-witted, and equip you with the necessary skills for building and nurturing client relationships.
To apply for customer support jobs, you can directly visit the above companies’ websites, go to their careers page, and get ready to scale your career to new heights. If you are someone who is social, loves to solve problems, and enjoys talking to people, a career in customer service could be the perfect fit for you.
So, what are you waiting for? Get ready to give wings to your career and turn your dreams into reality!